Return and Refund Policy 

At Trendiyum, managed by Scape shop media, we strive to provide a seamless and reliable shopping experience. In this document, “we,” “our,” and “us” refer to Scape shop media, while “you,” “your,” and “user” refer to our customers. By purchasing from our platform, you agree to the following return and refund procedures.

Eligibility for Returns

• Items must be unused, unwashed, and in original condition, including all tags, labels, and packaging.
• All original tags, labels, and packaging should be returned exactly as received.
• Products that have been worn, washed, or altered are not eligible for return.
• Return requests must be submitted within 48 hours of delivery by contacting our customer support.
• Items failing to meet these criteria will be rejected for return.

How to Initiate a Return

• Submit Your Request: Email your return request along with your Order ID and reason for return to  scapeshopmedia@gmail.com.
• Provide Proof: For damaged, defective, or incorrect items, attach clear photos to help expedite processing.
• Follow Instructions: Once approved, we will provide step-by-step guidance for completing the return.
• Important: Returns that do not comply with these instructions may be declined.

Refund Process & Timeline

• Returned items are inspected to ensure they meet return requirements.
• You will be notified whether your refund is approved or declined.
• Approved refunds are credited to the original payment method within 5–7 business days.
• A confirmation email will be sent once the refund is processed.

Partial Refunds

If a returned item partially meets return criteria (e.g., minor damage or missing packaging), a partial refund may be issued at our discretion.

Damaged, Defective, or Incorrect Items

• For faulty, damaged, or incorrect items, submit a return request within 48 hours of delivery.
• Include clear photos or videos of the issue and email them to  scapeshopmedia@gmail.com for faster resolution.

Customer Support

For any questions or assistance regarding returns and refunds, contact our support team at:  scapeshopmedia@gmail.com